Keep residence and tax information consistent with your account.
General informationSources and dates included
Changes worth reporting
A new passport, expired identity document, changed address or changed tax residence can trigger an update under a broker’s procedures. Use the secure account portal or independently verified official support route.
Ask about account impact
Confirm which documents are accepted, the review time and whether trading or withdrawals are restricted during the update. Moving countries may require a different legal entity or closing an account rather than simply changing a field.
Protect the documents
This publisher does not receive identity documents. Avoid sending passports through unsolicited messaging links. Keep a record of submitted documents and acknowledgements without posting sensitive information in a public complaint.
Keep document expiry and account restrictions separate
Make a private reminder for each document’s expiry date and keep the broker’s actual renewal request. A calendar reminder is not evidence that the broker requires a particular document or applies a fixed deadline to every customer.
When asked to update an address, confirm the accepted document type, permitted age and secure upload route. Ask whether the request affects trading, deposits or withdrawals, and for how long. Keep the confirmation of receipt separately from confirmation that the review is complete. This site does not receive or check identity documents.
