Locate the stage
Ask whether the request is pending broker review, approved, sent to a payment provider or already credited to an intermediary. Request the applicable tracking reference through official support.
Check method-specific conditions
Original-payment refunds, bank beneficiary matching, identity updates and currency holidays may affect processing. Compare the elapsed period with the exact method’s published estimate, not a generic “instant” deposit claim.
Escalate with records
Keep a dated timeline and redacted evidence. Use the firm’s complaints procedure and identify the regulator of the contracting entity if escalation is appropriate. A delay alone does not prove fraud, and recovery promises deserve careful checking.